The remote user at a branch can click
on a "support" menu item. Before presenting the e-mail
window in which a description of the problem can be provided,
the system takes a picture of the desktop. The picture is sent
with the e-mail to central IT support.
From the IT perspective there is both a push
and a pull of troubleshooting information to keep all workstations
going while decreasing the need for site visits.
Return to ChekScan Enterprise
Contact us for more information.