Remote support

The remote user at a branch can click on a "support" menu item. Before presenting the e-mail window in which a description of the problem can be provided, the system takes a picture of the desktop. The picture is sent with the e-mail to central IT support.

From the IT perspective there is both a push and a pull of troubleshooting information to keep all workstations going while decreasing the need for site visits. 

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See also

• ACH options - there are three ways for businesses to clear checks through the Automated Clearing House: POP, ARC, and BOC. See how they compare to each other .
• Check 21 changes - a fundamental change is occurring in the world of checks, for both businesses and banks
• remote capture with remote deposit - ChekDirect solves the problem simply
• remote capture without remote deposit- TEKScan provides one-sided scanning for simple microfilm or photocopying replacement
• back office conversion - TEKScanRC helps you collect the information needed to package information for ACH clearing
• ACH - ACHLink connects your check scanner with the ACH network
• check scanner choices - single feed or batch scanning, one- or two-sided scanning. Digital Check. Canon. Magtek.
• check imaging solutions - the ChekScan suite of products offers a variety of check imaging software, from stand-alone to networked to enterprise
• software/feature checklist - which ChekScan software product best meets your needs? our checklist can help you decide
• ChekScan testimonial - Digital Check thinks highly of our products; see why

Contact us for more information.